Parkwide
Parkwide Support
Need a hand? Email support@parkwideapp.com and include your iPhone model and what you were doing. We usually reply within two business days.
Common questions
Do I need an account? No. You can browse live waits, ride details and the Crowd Calendar without one. Parkwide asks you to sign in when you save a favorite, set an alert, plan a trip, time a queue or buy Pro.
How do I sign in? With Continue with Apple, Continue with Google, or your email address. There is no Parkwide password. For email, we send you one message with a sign-in link and a six-digit code. Tap the link on your iPhone, or type the code if you read the email somewhere else.
I didn’t get my sign-in email. Check your spam or junk folder. The code works for 10 minutes. If it expires, ask for a new email on the same screen.
I used Hide My Email and now I have two accounts. Sign in with Apple can give Parkwide a private relay address instead of your email. When you sign in that way the first time, Parkwide asks whether you’re new or already have an account. If you already have one, choose I already have an account and sign in the way you did before. If you ended up with two accounts, email us from both addresses and we’ll help.
I used a password in a test version. Parkwide no longer uses passwords. Sign in with the same email address by link or code, and your favorites, plans and Pro stay with your account.
A wait time looks wrong. Waits come from the park’s public data and can lag behind the posted sign by a few minutes. If a ride looks stuck, pull down to refresh. Tell us the park, the ride and the time if it stays wrong.
I’m not getting alerts.
- Make sure notifications are on in iPhone Settings › Parkwide › Notifications. Turn on Sounds there to hear Parkwide’s own alert sounds.
- Make sure the alert is still set in Parkwide’s Alerts tab.
- Wait, ride and park alerts need Parkwide Pro.
- Alerts fire only when the ride’s live data changes, so they won’t arrive while a park is closed or its data is unavailable.
How do I cancel Parkwide Pro? Go to iPhone Settings › Apple Account › Subscriptions › Parkwide. Pro stays on until the end of the period you’ve paid for. For a refund, go to https://reportaproblem.apple.com.
I bought Pro but the app still says Free. Open the Pro screen (More › Profile › Current plan) and tap Restore Purchases, signed in to the same Apple Account you bought with. If it still says Free, email us.
The Apple Watch app is empty. Open Parkwide on your iPhone once while signed in, with the Watch nearby. The Watch shows your Watchlist and refreshes on its own after that.
How do I delete my account? In the app, go to More › Account › Delete account. This removes your account and everything saved to it. If you use Sign in with Apple, the app asks you to confirm with Apple once more, so Parkwide’s access to your Apple Account is revoked too. Deleting doesn’t cancel an App Store subscription.